FAQ


Assortment

Why should I choose for a Max Pro stylingtool?
Max Pro is known for its high-quality tools and offers a broad selection of innovative products that protect and nourish the hair while they are easy-to-use. With the many variations of curling irons, blow dryers, and flattening irons, Max Pro offers the right tools to create any hairstyle desired.

Besides constant improvement of their products, Max Pro offers registrations for a lifetime warranty on all their styling tools. As the brand strongly believes in the value of good hair days and the quality of their products.

Why should I choose for the MOHI haircare products?
Next to protecting the hair, products by MOHI are created to repair and improve damaged hair, for care-free hairstyling. MOHI styling products contain antioxidants, vitamins, egg-whites, and argan oil. A beautiful blend of good things that nourish the hair from the inside out, the only way it should be.

What is the difference between ceramic plates and titanium plates?
The most important part of a straightener are its plates. Max Pro offers high-quality tools, that’s why the Max Pro straighteners only consists of ceramic or titanium plates. These plates provide the correct heat guidance, just so each hair is supplied with the same amount of heat and protects the hair against the high temperatures of the straightener.

The hair naturally contains positive ions, these are electrical charges that cause the hair cuticles to open. This results in fizzy hair.

Both ceramic and titanium plates of the straighteners are equipped with negative ion technology. The negative ion technology brings the moisture balance back into the hair, which cancels out the positive ions. It also provides an anti-fizz effect. By straightening the hair with one of our straighteners, the hair becomes soft and creates a natural shine.

The Max Pro straighteners consists of 99,9% ceramic or titanium and 0,1% of Tourmaline. Tourmaline is a finely ground rock that is mixed with the ceramic or titanium (explains the name: Ceramic Tourmaline or Titanium Tourmaline) in the plates, to create an even smoother result. Because of its percentage in the plates, Tourmaline is almost not worth mentioning. That’s why we always say it’s made out of 100% ceramic or 100% titanium.

Should I choose for a straightener with ceramic plates or titanium plates?
Ceramic plates are slightly softer, that’s why those straighteners are a bit cheaper than the straighteners with titanium plates. People with fine to normal hair can already achieve a very nice result with ceramic plates (see Max Pro Gloss Straightener).

People with thick, coarse to frizzy hair are better off choosing a titanium hair straightener. Titanium plates are a bit more sturdy, which means that those straighteners are easily capable of smoothing the hair. Since the titanium hair straighteners are suitable for every hair type, professionals mainly use Max Pro’s titanium hair straighteners (See Max Pro Evolution or the STEAM+).

Which curling iron will protect my hair the most?
An average curling iron curls the hair in 20 seconds. As where all Max Pro Twist Curling Irons curl the hair in 3 seconds. This exposes the hair to the heat of the curling iron for a minimum period of time, which prevents damage to the hair.

With the Max Pro Twist Curling Iron you start at the roots, this will make sure the most fragile part of your hair stays protected. And with the temperature switch on the Twist you’re having full control over the heat of your curling iron!


Orders

How do I place an order?
After choosing your product you can add it to your cart by clicking the “add to cart” button. You can choose to go to the check out or continue your shopping adventures.

Your cart will show you all the items you put into it. You will see the total amount you have to pay, this already includes VAT.

Is everything correct? Click the “complete order” button to place your order. You can check out as guest or log in if you already have an account. You can always check the status of your order when logging in to your account. 

Can I also order when I'm a professional?
For all professionals (such as hairdressers, hair stylists, hairdressing schools) and distributors we offer special prices. You can only order as a professional after filling out a special form on our website.

We will contact you based on your contact request. After that you can shop as a professional on our webshop. This only applies to companies in the beauty industry with a valid Chamber of Commerce and VAT number.

Click here to see the professionals form.
Click here to see the distributors form.

What are the payment options?
Max Pro aims to make payments easy for you. That why we offer the following payment methods: Credit Card, PayPal, iDeal, Bancontact, Sofort Banking, Klarna Betaal Later..

Where can I redeem my discount code?
You can redeem your discount code before checking out in your shopping cart. Don’t forget to click ‘Redeem’ when you filled in the code. Also check whether the code is actually applied. Some discount codes only work under certain conditions. 

Will I get an order confirmation?
Yes, after completing your order you will receive an automatically generated order confirmation by email. You will also receive other updates regarding your order by e-mail. So make sure we have your correct email address.

How can I change or cancel my order?
We are able to cancel or change your placed order on workdays (Monday till Friday) till 17:00/5PM. Would you like to cancel or change your order after 17:00/5PM? Send an email to info@maxprohair.com (always include your order-number to make the process go faster).

What about my privacy?
We value your privacy and are committed to protect your personal data when purchasing something on www.maxprohair.com. For more information about our privacy policy, please click here to visit the privacy policy page.

I'm getting an error when I'm paying, what now?
It’s possible that not all fields are filled in correctly. Please check if there are any marked fields that have to be filled in. If checking out still doesn’t work, contact us by calling +31 (0)20 261 0907 or send an email to info@maxprohair.com


Shipping

What are the shipping rates?
Within the Netherlands:

Orders below €30 – €6.95
Orders over €30 – Free shipping

The following shipping rates apply for Austria, Belgium, Czech Republic, Denmark, France, Germany, Italy, Luxembourg, Monaco, Portugal, San Marino, Spain, Vatican and the UK:

Orders below €50 – €9,95
Orders over €50 – Free shipping

The following shipping rates apply for Andorra, Finland, Greece, Hungary, Ireland, Iceland, Croatia, Liechtenstein, Norway, Poland, Sweden & Switzerland:

Orders over €100 – Free shipping

The following shipping rates apply for Bouvet, Faroe Islands, Gibraltar, Indonesia, Israel, Kuwait, Malta, North Korea, Ukraine & South Korea:

Orders over €150 – Free shipping

How long does delivery take?
When you’ve placed an order on workdays before 22:00 / 10PM, your order will be shipped the same day. This means you will have your package delivered the next day.

Orders placed on weekends will be delivered on Tuesday.

Which courier service will deliver my package?
All of our orders are shipped to you from the Netherlands by parcel carrier DHL. They ensure a safe and fast delivery of your order. For orders placed outside of the Netherlands, the carrier will automatically transfer to TNT.

Which countries does Max Pro X MOHI ship too?
Max Pro X MOHI ships packages to the following countries:

Andorra, Austria, Belgium, Bouvet, Croatia, Czech Republic, Denmark, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Kuwait, Liechtenstein, Luxembourg, Malta, Monaco, the Netherlands, North Korea, Norway, Portugal, San Marino, South Korea, Spain, Sweden, Switzerland, the UK, Ukraine and Vatican


Returns

How do I return a product when I'm living outside the Netherlands?
It is possible to return products whenever you’re living outside the Netherlands.

However, the costs for sending the product back are for you. Inform at your local postal office about the costs on sending something back to the Netherlands.

If you have any other questions about returning from outside the Netherlands, contact us by calling +31 (0)20 261 0907 or send an email to info@maxprohair.com or check out the Shipping & Return Policy page.

Can I return discounted items?
Promotional and discounted products purchased on the Max Pro webshop can be returned or exchanged within 14 days. This is only possible with proof of purchase (receipt) and with the original packaging.

My product has a technical defect, what now?
Register your styling tool (with the original product packaging and proof of purchase) for return on the Shipping & Return Policy page by filling in the form.

You will receive a confirmation email with the next steps for you to be able to return the product.

After purchasing your Max Pro hair stylingtool (straightener or curling iron), you will have 30 days to register your product for a lifetime warranty. This means that we will repair or exchange your product free of charge if it concerns a technical defect.

If you have not registered or it’s not a technical defect, Max Pro offers a repair service for €29.95 or, if necessary, exchang for a new item. For more information about the Max Pro Repair Service, send an email to info@maxprohair.com (always include your order-number to make the process go faster).

I'm not entirely happy with my product, what now?
You can find all the information regarding the rights on returning a product on the Shipping & Return Policy page. 


Lifetime Warranty

Where can I register my product for the lifetime warranty?
Max Pro offers lifetime warranty for all straighteners and curling irons.

The lifetime warranty is only valid if you register your new product within 30 days of purchase. In case you want to appeal on your warranty, we ask you for a valid proof of purchase/ receipt.

You can find more information regarding the lifetime warranty on the Warranty & Services page. 

Can I register my product after 30 days?
No, you can not register your product after the 30 days. The date shown on the receipt needs to be the same as the date that you filled in on the warranty form.

You can find more information regarding the lifetime warranty on the Warranty & Services page. 

I'm getting an error when submitting the lifetime warranty form, what now?
The system does not accept special punctuation marks (for example, an apostrophe). The system will display an error if one of these characters are used in the form. Remove the special punctuation marks from the form and press the “register” button again.

If submitting the form still doesn’t work, contact us by calling +31 (0)20 261 0907 or send an email to info@maxprohair.com


Max Pro x MOHI

I'm an influencer and I would like to work with Max Pro x MOHI, what can I do?
When you’re an influencer with a lot of engagement you can fill out the form on our Press & Media page.
You can also send an email to info@maxprohair.com and tell us why you would like to work with Max Pro.

Where can I register for the newsletter?
Once you’re on our website you will be getting a pop-up where you can sign up for our newsletter.
If you accidentally clicked away this pop-up you still have the option to register to the newsletter on the very bottom of our website.