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DO YOU NEED HELP BY PLACING AN ORDER?
In case you can not complete your order, our customer service will be happy to assist you. We can advise and assist you with placing your order. Products that are not available at the webshop can not be ordered. Products temporarily out of stock can be booked through our customer service: consult our live chat, send an email to email@example.com or call +31 (0) 20 261 0907.
THE STATUS OF MY FAVORITE PRODUCT IS 'OUT OF STOCK', HOW CAN I ORDER THIS?
Our online shop shows the available range. When we receive new stock, all products will be immediately visible in our online shop. Unfortunately, we can not deliver products that are currently unavailable in our online shop. It is possible for a number of products to be booked through our customer service. Does that apply for your desired product? You can contact our live chat via email: firstname.lastname@example.org or call +31 (0) 20 261 0907.
CAN I ORDER AS A PROFESSIONAL?
For professionals, we have a special contact form. This applies only to companies in the beauty industry with a valid VAT and VAT number. We will contact you with your contact request, after that you can order as a professional (prices for the consumer are different) at Max Pro.
CAN I ORDER FROM OUTSIDE THE NETHERLANDS?
Besides the Netherlands Max Pro supplies in the following countries:
Andorra, Austria, Belgium, Bouvet Island, Croatia, Czech Republic, Denmark, Faroe Island, Finland, France, Germany, Gibraltar, Greece, Holy See (Vatican City State), Hungary, Iceland, Ireland, Italy, North-Korea, South-Korea, Kuwait, Liechtenstein, Luxembourg, Malta, Monaco, The Netherlands, Norway, Poland, Portugal, San Marino, Spain, Sweden, Switzerland, Ukraine and United Kingdom.
The shipping costs vary by country and you will find it back in the ordering process or in the overview below.
HOW CAN I PAY?
At the Max Pro Official online shop, you can pay with iDeal, AfterPay, Billink, Bank Transfer, Paypal, Sofortbanking, VISA Mastercard, Maestro, MisterCash / Bancontact, Postepay & Carte Bleue.
I HAVE A COUPON CODE. HOW DO I COMPLETE THIS?
You can enter a coupon code in the box provided at the bottom of your order summary in step: 'Check your order.' After completing, do not forget to click 'add' and verify that the code is actually applied. Certain codes only work under certain conditions.
I GET AN ERROR MESSAGE AT PAYMENT. WHAT NOW?
It may not be that all fields (correct) are filled in. Verify that there are still marked fields to be filled in. Isn't it successful yet? Then contact us via our live chat, email@example.com or call +31 (0) 20 261 0907.
HOW CAN I SEE IF I PAID?
Once the order is completed, you will receive an order confirmation at your email address. If you are having trouble completing your payment, please contact our customer service through the live chat, email (firstname.lastname@example.org) or call +31 (0) 20 261 0907. We will do the best to solving the problem.
HOW CAN I CONFIRM MAX PRO HAS RECEIVED MY ORDER?
After completing your order, you will receive an automatically generated order confirmation by e-mail. Other developments regarding your order will also be received by email. So make sure we have your correct email address.
HOW CAN I CANCEL OR CHANGE MY ORDER?
Orders we place can be canceled or changed until 15:00 (working days), please contact our customer service via the live chat, email (email@example.com) or call +31 (0) 20 261 0907. Make a change or cancel after 15:00? Also contact us. We will send you any missing items the next day or in the event of an exchange we will send you a return form.
HOW ABOUT MY PRIVACY?
Your data, like your payments, is protected. We will never give your information to third parties and use them only to make shopping as fun and easy as possible for you and to inform you about the latest hair styling tools and best deals.
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