All our products are shipped to you from the Netherlands via a safe and secure shipping method. Read more about our shipping policy under the heading 'shipping'.
We hope you love our products as much as we do. If for any reason you wish to return any or all products in your order, you have fourteen (14) days after the order has been delivered to do so. If the return conditions are met, we will be happy to refund you. You can register your return shipment in the form below!
DISPATCH
What are the shipping costs?
For orders within the Netherlands with an order value of less than €30, we charge €6.95 in shipping costs.
For orders within Belgium with an order value of less than €50, we charge €9.95 in shipping costs.
For orders above €50 in Belgium, Denmark, Germany, France, Italy, Luxembourg, Monaco, Austria, Portugal, San Marino, Spain, Czech Republic, Vatican City & United Kingdom, no shipping costs will be charged.
For orders with an order value of less than €50, shipping costs will be charged for these countries. The following shipping rules apply to the other countries:
Free shipping from €100: Andorra, Finland, Greece, Hungary, Ireland, Iceland, Croatia, Liechtenstein, Morocco, Norway, Poland, Turkey, Sweden & Switzerland.
Free shipping from € 150 euros: Bouvet, Faroe Islands, Gibraltar, Indonesia, Israel, Kuwait, Malta, North Korea, Ukraine, United States & South Korea.
When do I receive my order?
If you order before 4:00 PM on working days, your order will be shipped the same day and you will receive your package the next working day. Orders placed during the weekend will be delivered on Tuesday.
Do you live abroad? Then of course different delivery times apply. View the overview below of estimated delivery times.
Which party will deliver my order?
All our orders are shipped to you from the Netherlands with PostNL parcel service. They ensure safe and fast delivery of your order. For orders placed outside the Netherlands, the carrier is automatically transferred to TNT.
What is the delivery time if I buy items that all have a different delivery time?
If your order contains items with a longer delivery time, we will not ship your entire order until it is complete.
To which countries can I have my order delivered?
Andorra, Belgium, Bouvet, Denmark, Germany, Faroe Islands, Finland, France, Gibraltar, Greece, Hungary, Iceland, Ireland, Indonesia, Israel, Italy, Kuwait, Croatia, Liechtenstein, Luxembourg, Malta, Monaco, North Korea, Norway, Ukraine, Austria, Poland, Portugal, San Marino, Spain, Czech Republic, Turkey, Vatican City, United Kingdom, South Korea, Sweden and Switzerland.
| Country |
Estimated delivery time
|
Free shipping from:
|
| The Netherlands
|
1-2 business days
|
€30,-
|
Belgium
|
1-2 business days
|
€50,-
|
| Luxembourg
|
1-2 business days
|
€50,-
|
| Denmark
|
2-3 business days
|
€50,-
|
| Germany
|
2-3 business days
|
€50,-
|
| France
|
2-4 business days
|
€50,-
|
| Italy
|
2-5 working days
|
€50,-
|
| Spain
|
3-5 workdays
|
€50,-
|
| Portugal
|
3-5 workdays
|
€50,-
|
| Austria
|
3-5 workdays
|
€50,-
|
| Czech Republic
|
3-6 working days
|
€50,-
|
| United Kingdom
|
5-7 working days
|
€50,-
|
| Monaco
|
5-7 working days
|
€50,-
|
| San Marino
|
5-8 working days
|
€50,-
|
| Vatican CITY
|
5-8 working days
|
€50,-
|
| Poland
|
2-4 business days
|
€100,-
|
| Ireland
|
2-4 business days
|
€100,-
|
| Sweden
|
2-5 working days
|
€100,-
|
| Switzerland
|
3-4 working days
|
€100,-
|
| Liechtenstein
|
3-5 workdays |
€100,-
|
| Greece
|
3-6 working days
|
€100,-
|
| Finland
|
3-6 working days
|
€100,-
|
| Hungary
|
3-6 working days
|
€100,-
|
| Turkey
|
4-5 working days
|
€100,-
|
| Iceland
|
4-10 working days
|
€100,-
|
| Andorra
|
5-7 working days
|
€100,-
|
| Croatia
|
5-8 working days
|
€100,-
|
| Norway
|
5-12 business days
|
€100,-
|
| Morocco
|
7-14 working days
|
€100,-
|
| Malta
|
3-6 working days
|
€150,-
|
| Faroe Islands (Faroe Islands)
|
4-6 working days
|
€150,-
|
United States
|
4-9 working days
|
€150,-
|
| South Korea
|
5-9 working days
|
€150,-
|
| Ukraine
|
7-11 business days
|
€150,- |
| Israel
|
7-14 working days
|
€150,-
|
| Indonesia
|
9-15 working days
|
€150,-
|
| Gibraltar
|
9-23 working days
|
€150,-
|
| Kuwait
|
12-25 working days
|
€150,-
|
RETURN
Please note: all products must be returned unused, undamaged and in the original packaging, sealed and unopened.
Please ensure you choose a suitable cardboard shipping box for your return to prevent the contents from being damaged during transit. Arrange a return shipment with a carrier of your choice. We apologize - you will have to bear the return shipping costs, which are non-refundable.
How does the returns process work?
Complete the form below, including your proof of payment.
One of our service staff will contact you within 48 hours about your return. Your ticket will be assessed and an appropriate solution will be offered. You send your return shipment including a copy of the completed form to our address (see bottom of the page). We will receive and process your return shipment. One of our service employees will contact you about the return shipment and the further processing of your return shipment.
Are you not satisfied with the product?
You have the right to withdraw from the agreement within 14 days.
The withdrawal period expires 14 days after the day of the order.
- whereupon you or a third party designated by you, who is not the carrier, takes physical possession of the property.
- whereupon you or a third party designated by you, who is not the carrier, takes physical possession of the last good.
You are of course not obliged to inform us of the reason for your decision to return the product, but your feedback may be useful so that we can improve. This can also be done via the form below.
Is the product defective?
If your Max Pro tool contains a technical defect, please contact our customer service using the form below. After purchasing your Max Pro hair straightener or curling iron, you have 30 days after receiving the product to sign up for a lifetime warranty. Max Pro offers a two-year warranty on hairdryers, brushes and accessories. If you request the lifetime warranty for your hair straightener or curling iron, this means that we will repair or exchange your product free of charge if it concerns a technical defect. If you have not registered on time or if there is no technical defect and the product is broken by you, you can have the product repaired for an amount of € 29.95 or exchange it for a new item.
The shipping costs are shared. You can deliver the package with the defective tool to a PostNL Service Point at your own expense. We will send you the new or repaired tool for free.
The returns process
If you cancel the agreement, you will receive a refund, excluding delivery costs (with the exception of any additional costs resulting from your choice of a method of delivery other than the cheapest standard delivery offered by us) and in any case no later than 14 days after we have been informed of your decision to withdraw from the contract.
We will refund you using the same payment method you used to complete the original transaction, unless we expressly agree otherwise; in any case, no fees will be charged for such a refund.
We may wait with reimbursement until we have received the goods or you have demonstrated that you have returned the goods, whichever comes first. You must return or hand over the goods to us in their original condition, but in any case no later than 14 days after the day on which you communicate your decision to withdraw from the contract. You are on time if you return the goods before the period of 14 days has expired. The direct costs of returning are at your expense. You are only liable for any diminished value of the goods resulting from the return of the products in used condition.
Please note: Max Pro does not offer a warranty on products purchased from websites that offer second-hand products, nor on products purchased from third parties (such as Bol.com Plaza Partners).
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.zf-namesmall .zf-twoType .zf-salutationWrapper span{width:34%;margin-left:3%;}
.zf-namesmall .zf-twoType .zf-salutationWrapper .zf-salutation{ width:26%;}
.zf-namesmall .zf-threeType .zf-nameWrapper span{width:32%; margin-left:2%;}
.zf-namesmall .zf-threeType .zf-salutationWrapper span{ width:100%;margin-left: 0px; float:none; margin-left: 0;}
.zf-namesmall .zf-threeType .zf-salutationWrapper .zf-salutation{ width:50%;}
.zf-namesmall .zf-tempContDiv span:first-child{ margin-left:0;}
.zf-leftAlign .zf-namesmall .zf-threeType .zf-salutationWrapper span, .zf-rightAlign .zf-namesmall .zf-threeType .zf-salutationWrapper span{ width:100%;margin-left: 0px; float:none; margin-left: 0;}
.zf-leftAlign .zf-namesmall .zf-threeType .zf-salutationWrapper .zf-salutation, .zf-rightAlign .zf-namesmall .zf-threeType .zf-salutationWrapper .zf-salutation{ width: 50%; }
.zf-namemedium .zf-nameWrapper{ width: 75%;}
.zf-namemedium .zf-tempContDiv span{width:49%; margin-left:2%;}
.zf-namemedium .zf-oneType .zf-salutationWrapper span{width:73%; }
.zf-namemedium .zf-oneType .zf-salutationWrapper .zf-salutation{ width: 25%;}
.zf-namemedium .zf-twoType .zf-salutationWrapper span{width:38%;margin-left:2%;}
.zf-namemedium .zf-twoType .zf-salutationWrapper .zf-salutation{ width:20%;}
.zf-namemedium .zf-threeType .zf-nameWrapper span{width:32%; margin-left:2%;}
.zf-namemedium .zf-threeType .zf-salutationWrapper span{width:25%;margin-left:2%;}
.zf-namemedium .zf-threeType .zf-salutationWrapper .zf-salutation{ width:19%;}
.zf-namemedium .zf-tempContDiv span:first-child{ margin-left:0;}
.zf-namelarge .zf-tempContDiv span{width:23.5%; margin-left:2%; margin-right: 0; margin-bottom: 0;}
.zf-namelarge .zf-twoType .zf-nameWrapper span{width:49%; margin-left:2%;}
.zf-namelarge .zf-threeType .zf-nameWrapper span{width:32%; margin-left:2%;}
.zf-namelarge .zf-twoType .zf-salutationWrapper span{width:40%; margin-left:2%;}
.zf-namelarge .zf-twoType .zf-salutationWrapper .zf-salutation{ width: 16%;}
.zf-namelarge .zf-threeType .zf-salutationWrapper span{width:26%; margin-left:2%;}
.zf-namelarge .zf-threeType .zf-salutationWrapper .zf-salutation{ width: 16%;}
.zf-namelarge .zf-oneType .zf-salutationWrapper span{width:73%; margin-left:2%;}
.zf-namelarge .zf-oneType .zf-salutationWrapper .zf-salutation{ width:25%;}
.zf-namelarge .zf-tempContDiv span:first-child { margin-left:0 !important;}
.zf-csmall .zf-tempContDiv input[type="text"] {
width:43%;
}
.zf-cmedium .zf-tempContDiv input[type="text"] {
width:67%;
}
.zf-clarge .zf-tempContDiv input[type="text"] {
width:91%;
}
.zf-nsmall .zf-tempContDiv input[type="text"] {
width:50%;
}
.zf-nmedium .zf-tempContDiv input[type="text"] {
width:75%;
}
.zf-nlarge .zf-tempContDiv input[type="text"] {
width:100%;
}
.zf-signSmall .zf-tempContDiv .zf-signContainer .zf-signArea {
width:49%;
}
.zf-signMedium .zf-tempContDiv .zf-signContainer .zf-signArea {
width:60%;
}
.zf-signLarge .zf-tempContDiv .zf-signContainer .zf-signArea {
width:74%;
}
.zf-addrsmall .zf-tempContDiv .zf-addrCont{
width:50%;
}
.zf-addrmedium .zf-tempContDiv .zf-addrCont{
width:75%;
}
.zf-addrlarge .zf-tempContDiv .zf-addrCont{
width:100%;
}
/****************Field Small/Medium/Large Ends Here****************/
.zf-topAlign .zf-tempFrmWrapper .zf-labelName {
padding-bottom:8px;
display:block;
}
.zf-topAlign .zf-threeColumns .zf-labelName, .zf-topAlign .zf-twoColumns .zf-labelName, .zf-topAlign .zf-oneColumns .zf-labelName, .zf-topAlign .zf-sideBySide .zf- labelName{ padding-bottom:8px;}
.zf-leftAlign {
display:block;
}
.zf-leftAlign .zf-tempFrmWrapper .zf-labelName {
float:left;
width:30%;
line-height:20px;
margin-right:15px;
}
.zf-leftAlign .zf-tempFrmWrapper .zf-tempContDiv {
margin-left: 35%;
}
.zf-leftAlign .zf-slider .zf-tempContDiv{ margin-top:6px;}
.zf-leftAlign .zf-decesion .zf-tempContDiv, .zf-rightAlign .zf-decesion .zf-tempContDiv{ margin-left:0 !important;}
.zf -rightAlign {
display:block;
}
.zf-rightAlign .zf-tempFrmWrapper .zf-labelName {
float:left;
width:30%;
line height: 20px;
text-align:right;
margin-right:15px;
}
.zf-rightAlign .zf-tempFrmWrapper .zf-tempContDiv {
margin-left: 35%;
}
.zf-matrixTable{ font-size:13px; overflow-x: scroll;padding-bottom: 15px !important;}
.zf-matrixTable table th, .zf-matrixTable table td{padding:10px;}
.zf-matrixTable thead th, .zf-matrixTable table td{ text-align:center;}
.zf-matrixTable table td input[type="radio"], .zf-matrixTable table td input[type="checkbox"]{ display:inline-block;}
.zf-matrixTable tbody th{ font-weight:normal;font-size: 13px;text-align: left;}
.zf-matrixTable thead th { font-weight:600;font-size: 13px;}
/****************Form Top Align Starts Here****************/
.zf-termsContainer{ margin:0; padding:0;}
.zf-termsContainer .zf-termsMsg {border: 1px solid #E1E1E1;max-height: 250px; min-height:70px; overflow-y:scroll; padding:10px; margin-bottom:6px;}
.zf-termsContainer .zf-termScrollRemove {border: 1px solid #E1E1E1;padding:10px; margin-bottom:6px;}
.zf-termsAccept{ margin-top:2px !important;}
.zf-termsAccept input[type="checkbox"]{ margin-top:2px !important; float:left;}
.zf-termsAccept label{ margin-left: 20px;font-size: 13px;float: none;display: block;}
.zf-termsWrapper .zf-tempContDiv{ margin-left:0 !important;}
.zf-termsWrapper .zf-labelName{ width:100% !important; text-align:left !important; padding-bottom:8px !important;}
.zf-medium .zf-phwrapper {
width: 75%;
}
.zf-phwrapper.zf-phNumber span {
width: 100% !important;
}
.zf-phwrapper span:first-child {
margin-left: 0;
width: 22%;
}
.zf-phwrapper label {
display: block;
color: #888888;
font-size: 11px;
margin-top: 2px;
}
.zf-medium .zf-phonefld input[type="text"], .zf-small .zf-phonefld input[type="text"] {
width: 100%;
}
.zf-small .zf-phwrapper {
width: 50%;
}
.zf-tempFrmWrapper.zf-phone span {
width: auto;
margin: inherit;
}
.zf-phwrapper span {
margin-bottom: 10px;
float: left;
width: 76%;
margin-left: 2%;
}
.zf-descFld a{ text-decoration:underline;}
.zf-descFld em{ font-style:italic;}
.zf-descFld b{ font-weight:bold;}
.zf-descFld i{ font-style: italic;}
.zf-descFld u{ text-decoration:underline;}
.zf-descFld ul{ margin:auto;}
.zf-descFld ul{ list-style:disc;}
.zf-descFld ol{ list-style:decimal;}
.zf-descFld ul, .zf-descFld ol{margin: 10px 0;
padding-left: 20px;}
.zf-descFld ol.code {
list-style-position: outside;
list-style-type: decimal;
padding: 0 30px;
}
.zf-descFld ol.code li {
background-color: #F5F5F5;
border-left: 2px solid #CCCCCC;
margin: 1px 0;
padding: 2px;
}
.zf-descFld blockquote.zquote {
border-left: 3px solid #EFEFEF;
padding-left: 35px;
}
.zf-descFld blockquote.zquote span.txt {
-moz-user-focus: ignore;
-moz-user-input: disabled;
-moz-user-select: none;
color: #058BC2;
float: left;
font: bold 50px Arial,Helvetica,sans-serif;
margin: -10px 0 0 -30px;
}
.zf-descFld blockquote.block_quote {
background: url("../images/newQuote.gif") no-repeat scroll 12px 10px rgba(0, 0, 0, 0);
border-left: 3px solid #EFEFEF;
font: 13px/20px georgia,Arial,verdana,Helvetica,sans-serif;
margin: 15px 3px 15px 15px;
padding: 10px 10px 10px 40px;
}
.zf-descFld body {
font-family: Arial,Helvetica,sans-serif;
font-size: 13px;
margin: 8px;
}
.note .noteCont{ overflow:hidden;}
.note .zf-descFld{
overflow:hidden;
font-size: 13px;
}
